Frequently Asked Questions
Everything you need to know about bringing Six The Residence into your home.
What is the standard shipping timeframe for furniture and decor?
Standard shipping typically takes 5-7 business days for decor items, while larger furniture pieces may take 2-3 weeks depending on your location and white-glove delivery availability.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable.
Do you offer international shipping?
Currently, Six The Residence ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders soon.
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to our carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.
Are your materials sustainably sourced?
Yes, we prioritize ethical craftsmanship. Most of our wood products are FSC-certified, and we partner with artisans who utilize eco-friendly production methods.