Returns & Exchanges
At Six The Residence, we want you to be completely satisfied with your purchase. If a piece doesn't perfectly complement your home, you may return eligible items within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our concierge team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully repackage the item in its original protective wrapping and box to ensure it remains undamaged during transit back to our warehouse.
Affix Shipping Label
Print the prepaid shipping label provided by our team and attach it securely to the outside of your package, ensuring any old labels are removed.
Quality Assessment & Refund
Once our artisans inspect the returned item for its original condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing